If you are using the Client Billing feature to charge a client for their website, there might come a time when they recurring payment fails and becomes "Past Due". This could be a result of insufficient funds on the card at the time when the payment was attempted to be processed. Here's how to identify a Past Due client and Retry their card.
1. From your Dashboard, you can see each paying client's subscription payment status in the "Billing" column.
- You can also click on Sites > Past Due from top toolbar to filter your results to only those sites that are past due.
2. Go to the "Site Details" page for the site or simply click on "Past Due" in the Billing column
3. From the Setup Client Billing panel, click on "View Past Invoices" button
4. Find the Past Due invoice and click on the "Retry" option in the Actions column
5. You will receive an alert whether the charge went through or not
- Keep in mind, if the card fails again, there is a good chance you will need to get a new credit card from the client.