If you or your client is not receiving email form submissions through a website, it's normally a result of two potential issues. The first issue could be a simple misspelling of the email address. The other cause can be that the messages are being flagged as "spam" or "junk" in the client's inbox. Here's what to do to fix it.
STEP 1 - First, confirm that the email address that was placed in the "Destination" field in the contact form is correct, and was properly spelled.
STEP 2 - If the email address is correct, try sending a "TEST" message using the form and check if the client receives it.
STEP 3 - If the client does not receive the message in their inbox, often times it's due to their email provider's settings that are pushing the messages into the Spam or Junk folder. Have the client check their junk folder for the message or perform a search for"Email Form Submission". You will need to mark these emails as "Safe" so that they stop going to Junk.
*While the exact steps for doing this vary by email provider, here is an example of the steps taken for Hotmail clients:
Login to Hotmail on a desktop > click settings > view all settings > junk mail > add the Siteswan new message email address to the safe email list (email@example.com).