It is possible to add a live chat, or a chatbot to a SiteSwan website using a third-party vendor. Live chat relies on on human-to-human communication, while chatbots utilize AI (Artificial Intelligence) or MI (Machine Learning) to simulate human conversation when interacting with an end user.
Both chat options typically appear in the form of a "widget" on the bottom corner of a website. When a customer visits a website, they can initiate a conversation by typing into the chat box. Live chat will connect them with a real person who will be able to assist them. Chatbots on the other hand, provide pre-programmed answers to common questions.
Popular Live Chat and Chatbot Vendors
There are hundreds of companies that provide chat technology, and almost of all of them can easily be added to any website, including those built on the SiteSwan platform. Here are just a handful of popular live chat and chatbot software vendors:
- Olark (Live Chat)
- LiveChat (Live Chat)
- Facebook Messenger Chat Plugin (Live Chat)
- Freshchat (Live Chat & Chatbot)
- Talk.to (Live Chat)
- Intercom (Live Chat & Chatbot)
- Drift (Live Chat & Chatbot)
- Tidio (Live Chat & Chatbot)
- Chatbot (Chatbot)
- Landbot (Chatbot)
- Snatchbot (Chatbot)
- ManyChat (Chatbot)
- Acquire (Live Chat & Chatbot)
Adding a Live Chat or Chatbot to a SiteSwan website
While the process for adding a chat widget to your website might differ from one company to the next, it's usually as simple as copying and pasting some custom HTML code onto your site. Once you create an account with one of these vendors, they will provide you with a string of code and instructions for adding it to your website. If you have any difficulty following the instructions, reach out to our support team and we'll be happy to assist you.