At SiteSwan, we offer dedicated Reseller Support to help you get acquainted with the platform and get all of your questions answered. From the Resources section of your Reseller Dashboard to our in-depth Support Center, you'll have 24/7 access to helpful videos, articles and guides. When you can't find what you are looking for, you can reach out to one of our agents using our Email Ticketing system.(Please note: we currently do not offer phone support). Our Support team is available to address Email Tickets Monday through Friday (except for US Holidays) from 9am to 5pm EST. While most support tickets will receive a reply the same day, it can take up to two business days for our support team to respond during times of high volume.
The "Resources" section of your Reseller Dashboard contains a library of helpful documents, videos and links. Here you can find white label marketing material, sales flyers, infographics and guides, along with how-to videos that explain how to use the SiteSwan platform. The Resources Section is constantly being updated and available to you 24/7 by logging into your Dashboard.
The SiteSwan Support Center contains hundreds of articles and guides that explain how to use the SiteSwan platform and answers to common questions. Updates are made daily, and the Support Center is the best and fastest way to get answers to any of your questions. All of our help articles are categorized so you can quickly find what you are looking for. Our smart search tool enables you to simply type in your question and see related articles on the topic. From managing your account, to building sites, the Support Center covers every aspect of our Website Reseller Program.
Email Ticket Support
For quality assurance purposes, we handle all support questions using our Email Ticketing System. This allows us to answer questions as quickly and thoroughly as possible, and in the order they're received. As opposed to phone support, we've found email support to be the best, fastest and most effective way to serve our large network of resellers. By using our Email Ticketing System you'll have all the instructions and answers to your questions in writing so you can easily refer back to them anytime. Our Ticketing system also allows multiple support agents to get involved if necessary, to ensure you receive a succinct, clear and accurate answer.
For these reasons, we do not offer phone support. While at times it may seem like phone support will be faster or easier, it is not. Our ticketing system is the more efficient and accurate form of communication. We appreciate your understanding and are dedicated to providing quality and timely support to all of our customers.
We treat all of our resellers with respect and expect the same in return. We have a zero tolerance policy for foul, threatening, or abusive language in any support communications. Communicating with courtesy and professionalism is the standard we ask everyone to adhere to.
Weekly Live Training Webinars
You can get your questions answered live by attending one of our Weekly Live Training Webinars. Each week, we host a live training session that covers the basics of getting started with SiteSwan. You'll also have the opportunity to get your questions answered live by our moderators.
Things we can't help with
Although our Support Team is well-versed in many aspects of web design and digital marketing technology outside of SiteSwan, we cannot offer support for any 3rd party services. We also cannot troubleshoot or assist with installing custom code on your sites or modifying any code within or outside the platform.