The SiteSwan Support Center is the place to go to get quick answers to most questions. If you can't find what you're looking for the Support Center, or in the Resources section of your dashboard, contact our Support Team for help. Here's what to expect...
Email ticket support
We handle all support questions via our email / ticketing system as quickly as possible, and in the order they're received. As opposed to phone support, we've found email support is best because some questions require multiple people getting involved to address them, along with some research to ensure we're giving you a succinct, clear answer.
Plus, then you'll have all the instructions in writing so you can refer back to them in the future. It may seem like it takes longer to get to a resolution this way, but we assure you it's the most efficient means for us - we appreciate your understanding.
Our Support team is available Monday through Friday (except for US Holidays) from 9am to 5pm EST. While most support tickets will receive a reply the same day, it can take up to two business days for our support team to respond during times of high volume.
Get your questions answered live
You can get your questions answered live by attending our weekly Sales Training webinars.
Things we can't help with
Troubleshooting or help with installing custom code.